Product Return Policy

It is important for us that you are happy with every product that you purchase at OzWoolClothing. We are here to help you in the event there is a problem. Because OzWoolClothing works with different suppliers, each supplier has its own return policy and we must honour it.

Return or Exchange Policy

OzWoolClothing guarantees all garments will be free of defects caused by materials or workmanship. If properly handled and not damaged, garments are 100% guaranteed unless damaged by misuse, or wrong care. Full credit will be issued for garments that are returned within 30 days of purchase that are in good condition subject to other policies. Shipping expense is the responsibility of the customer. Each garment will be inspected upon return to determine the cause of the defect. Credit will be issued only if the defect was caused by material or workmanship. Due Federal regulations no garments are to be returned to OzWoolClothing with any fluids (i.e. blood or other bodily fluids) on the garment. Credit will not be issued for garments worn beyond the initial try or for garments that have been damaged, stained, misused, soiled, washed, or altered in any way. To avoid damaging or staining a garment, please do not wear any lotions, powders, body oils or perfumes.

Defective Goods Policy

A Defective Garment is an item incorrectly manufactured or having defective fabric and/or components. Claims regarding a defective garment should be communicated to OzWoolClothing in writing within 30 days. Defective items will be replaced.

Order & Shipping Errors Policy

If an ordering (i.e. incorrect item sent) or shipping error is due to OzWoolClothing, the Company will either reship the correct item. All problems due to OzWoolClothing's error must be reported by customer to OzWoolClothing within 10 days of the customer receiving the item. A garment cannot be exchanged or refunded if worn or soiled.

Damaged Goods Policy

Damaged Goods are products that are purchased, which are not defective but has been mishandled, improperly sized, which made a damage or misused in any way by the customer. Damaged Goods also include a garment that was not properly applied by the customer or a garment that was improperly sized and this made a damage by the customer, or a garment that received faulty fabric care by the customer. Damaged goods will not be replaced or exchanged.

Wrong Size Policy

The customer can exchange to another size subject to other policies.

Manufacturing Defect Policy

If a customer is not satisfied with the quality, craftsmanship or design functions of the garment due to a manufacturing defect, product should be replaced. Claims regarding a garment with manufacturing defect should be communicated to OzWoolClothing in writing within 30 days of the order date.

Lost Goods Policy

OzWoolClothing's responsibility for goods shipped via common carrier (Australian POST, UPS, Fedex, DHL, etc.) ceases when OzWoolClothing delivers the goods to the carrier. OzWoolClothing cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. OzWoolClothing will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.

Thank you for being a part of OzWoolClothing.